REFUND POLICY

ECRIN policy preview · Operational details will be confirmed before online sales begin.

Requesting a return

Contact ECRIN with the order reference, item, reason for the request and relevant photographs. Staff will explain the next steps and return address. Please follow those instructions when sending an item back.

Headquarters inspection

A chatbot reply acknowledges the enquiry; it does not approve a refund or exchange. ECRIN headquarters must receive the garment and inspect its condition, labels, accessories and the reported issue. Staff then decide the appropriate resolution, subject to applicable consumer rights.

Refunds and exchanges

After review, ECRIN will communicate the decision, any relevant shipping charges and the expected processing time. Approved refunds will follow the payment provider’s procedure. Exchanges also depend on available stock.

Before returning an item

Keep the item and its packaging while your enquiry is reviewed. The final request period, eligibility conditions and return costs will be published before sales begin.