CONTACT
Contact ECRIN for help with an order, a return, a repair, a refund, an exchange, or another question.
Customer service hours
Monday–Friday, 10AM–5PM (KST). Weekend and holiday enquiries are reviewed on the next working day.
Send an enquiry
You can reach ECRIN at ecrinstudio.seoul@gmail.com or +821064115449. You can also explore the ECRIN support preview below. It saves test enquiries on this browser only; it does not send them to ECRIN. Please use test information.
FAQ
How can I check my order?
When live ordering is available, refer to your order confirmation. Include your order reference when asking ECRIN for assistance.
Can I change a delivery address?
Contact ECRIN promptly. Available changes depend on whether packing or dispatch has started.
When will my order arrive?
Delivery services, destinations, costs and estimated times will be confirmed in the shipping policy.
How are refunds and exchanges decided?
The support bot can receive your request. ECRIN headquarters must receive and inspect the garment before staff decide on a refund or exchange.